Refund policy

We want you and your child to feel good about your subscription. If the app isn't a fit, we'll refund you — the details below explain exactly when and how.

The 14-day window

Any charge (new subscription, upgrade, renewal) is fully refundable within 14 days. No questions asked, no hoops. Kids who use the app in that window still count — we'd rather they get a feel for it than feel rushed.

After 14 days

Past the 14-day window we'll still do prorated refunds on a case-by-case basis. Typical reasons we approve:

• Your child lost interest and stopped using it
• A technical issue we couldn't resolve
• Double billing or an accidental renewal
• A change in circumstances (hospitalization, a device lost, etc.)

Typical refund math: on a $49 yearly plan, if you used 4 months of a 12-month plan, we'd refund $32.67 (8 months × $4.08).

How to request a refund

1. Sign in and go to Billing in the parent portal.
2. Find the charge in your invoice history.
3. Click Request refund next to the line item.
4. Fill in the short reason dropdown (Not as expected / Charged by mistake / Child didn't use / Other) and add any context.

We review every request within one business day. If approved, the refund shows up on your card in 5–10 business days — that's the bank's side, not ours.

You can also email support directly if you prefer, mentioning the charge date and the last 4 digits of the card.

What we don't refund

• Gift subscriptions that have already been redeemed. If they haven't been redeemed, we refund in full.
• Charges older than 12 months — we can't usually issue these through Stripe. Reach out anyway; we'll do our best.

Disputes and chargebacks

If you open a chargeback with your bank, please email us first. A chargeback typically takes 60+ days to resolve and carries fees we have to pass on in rare cases. A direct refund from us is usually faster and cleaner.

Still have questions?

Send us a message and we'll walk you through it. No templates, no runaround — a human replies within 48 business hours.