Terms of Service

1. Acceptance of these Terms

By creating an account, subscribing, redeeming a gift code, downloading the app, or otherwise using RocketPhonics (the “Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service. The Service is operated by Junzi Tech Solutions LLC(“we”, “us”, “our”).

2. Eligibility

You must be at least 18 years old and the parent, legal guardian, or authorized educator of any child who uses the Service. By creating an account you represent that you meet this requirement and that you have the authority to accept these Terms on behalf of any child profile you create. Child profiles are not separate accounts; they belong to, and are controlled by, the parent account that created them.

3. Your account

You are responsible for:

• Keeping your login credentials confidential.
• All activity that happens under your account, including by child profiles you create.
• Providing accurate and current information (a valid email, correct billing details).
• Promptly notifying us at hello@rocketphonics.com if you believe your account has been accessed without your permission.

We may suspend or terminate accounts that we reasonably believe are being shared, resold, or used in violation of these Terms.

4. Subscription billing and auto-renewal

Premium subscriptions are sold on a recurring monthly or annual plan at the price shown at checkout. By subscribing you authorize us (via Stripe) to charge your payment method on a recurring basis until you cancel.

• Auto-renewal: your subscription renews automatically at the end of each billing period at the then-current price for your plan.
• Cancellation: you can cancel at any time from the Account page in the parent portal. Your subscription remains active until the end of the current billing period; we do not pro-rate a refund for the remainder of the period unless required by law or under our refund policy below.
• Price changes:we will give at least 30 days' notice of a price change by email. The new price applies at your next renewal; if you do not want to continue at the new price, cancel before that renewal.
• Free trials: if we offer a free trial, you will not be charged during the trial and you may cancel any time before it ends. If you do not cancel, your paid subscription begins automatically when the trial ends.

5. 14-day refund window

If you are a new subscriber and are unhappy with the Service, you may request a full refund within 14 days of your first paid charge by emailing hello@rocketphonics.com from the address on file. We will process refunds within 10 business days. This 14-day window does not apply to subsequent renewals or to gift-code purchases (see below).

After the 14-day window, we may still issue a refund at our discretion for technical problems that materially prevented you from using the Service.

Consumers in jurisdictions with a mandatory cooling-off right (e.g., EU consumers) retain that right regardless of the 14-day window above.

6. Gift subscriptions

Gift codes activate a subscription on the recipient's account when redeemed. Additional terms:

• Gift codes are non-refundable once redeemed.
• Unredeemed gift codes can be cancelled and refunded within 14 days of purchase by emailing hello@rocketphonics.com.
• Unredeemed codes can be reassigned to a different recipient on request.
• Codes do not expire for at least 12 months from purchase.
• Codes may not be resold, bartered, or used for promotional giveaways without our written permission.
• Gift codes do not auto-renew; when the gifted period ends, the recipient may choose to subscribe on their own account.

7. Refund policy (summary)

8. Acceptable use

You agree not to:

• Reverse-engineer, decompile, disassemble, or tamper with the app, its assets, or our backend systems.
• Share, resell, rent, sublicense, or otherwise make your account or premium access available to anyone outside your household.
• Use the Service to harass, defraud, or harm anyone, or to upload unlawful, infringing, or abusive content.
• Attempt to access another user's account or any non-public part of our infrastructure.
• Circumvent any security, rate-limit, or content restriction.
• Use the Service to train machine-learning models or to scrape our content at scale.

We may suspend or terminate access if you breach this section.

9. Intellectual property

The Service — including all artwork, characters (Rob the cat, Champ the dog, Ann, Jim, and the Patton family), audio, music, voiceover, curriculum, code, and branding — is owned by Junzi Tech Solutions LLC or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-transferable, revocable license to use the app for its intended educational purpose during the period of your subscription. All rights not expressly granted are reserved.

10. User content

If you submit feedback, ideas, bug reports, or other content to us (including support messages), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and incorporate that content into the Service. We will not publicly attribute it to you without your consent. You represent that any content you submit is yours to submit and does not infringe anyone else's rights.

11. Termination

• You may cancel your subscription or delete your account at any time from the Account page.
• We may suspend or terminate your account for breach of these Terms, for fraudulent activity, or to comply with law.
• On termination, access to premium features ends immediately; we will refund a pro-rated portion of any unused pre-paid period if the termination was not caused by your breach.
• Sections 9 (IP), 10 (user content), 12 (disclaimers), 13 (liability), 14 (disputes), 15 (governing law), and this sentence survive termination.

12. Disclaimers (educational, not medical)

RocketPhonics is an educational game. It is not a medical, diagnostic, clinical, or therapeutic product. It is not a substitute for evaluation by a qualified educator, speech-language pathologist, psychologist, or physician. Learning outcomes vary by child and are not guaranteed. The Service is provided “AS IS” and “AS AVAILABLE”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, secure, or that any specific educational result will be achieved.

13. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising from or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD $50. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business, even if advised of the possibility. Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the smallest extent permitted by law.

14. Dispute resolution — arbitration and class-action waiver

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not in court, except (a) small-claims court matters within that court's jurisdiction and (b) actions for injunctive relief to protect intellectual property. The arbitration will take place in Delaware or, at your election, in your county of residence, and may be conducted by video where practical. The arbitrator's decision is final and binding.

Class-action waiver. You and we each waive the right to participate in any class, collective, or representative action. Disputes must be brought in your individual capacity.

30-day opt-out. You may opt out of this arbitration agreement by emailing hello@rocketphonics.com with your full name, account email, and the words “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for infringement of intellectual property.

15. Governing law and venue

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Subject to Section 14, any court action that is permitted will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction, unless your local consumer-protection law requires otherwise.

16. Changes to these Terms

We may update these Terms over time. If we make material changes we will:

• Update the Effective date at the top.
• Notify active account holders by email at least 14 days before the change takes effect.
• For significant changes (e.g., to dispute resolution), ask you to re-accept the new Terms in the parent portal.

Continued use of the Service after the effective date of the updated Terms means you accept the update.

17. Contact

Questions about these Terms?